/* eAIbele · AgênciaBR
   Claro e quente como uma conversa com IA; laranja e grafite da AgênciaBR; Poppins.
   A assinatura é a brasa: a bolinha que acende quando a IA está atendendo. */

@font-face { font-family: 'Poppins'; font-weight: 400; font-style: normal; font-display: swap; src: url('/fonts/poppins-400.woff2') format('woff2'); }
@font-face { font-family: 'Poppins'; font-weight: 500; font-style: normal; font-display: swap; src: url('/fonts/poppins-500.woff2') format('woff2'); }
@font-face { font-family: 'Poppins'; font-weight: 600; font-style: normal; font-display: swap; src: url('/fonts/poppins-600.woff2') format('woff2'); }
@font-face { font-family: 'Poppins'; font-weight: 700; font-style: normal; font-display: swap; src: url('/fonts/poppins-700.woff2') format('woff2'); }

:root {
  --chao: #f8f5f0;        /* fundo, claro e quente */
  --folha: #ffffff;       /* superfícies */
  --lado: #f1ece4;        /* barra lateral */
  --areia: #ece5da;       /* bolha do cliente, realces neutros */
  --linha: #e6dfd4;
  --linha-forte: #d6ccbe;
  --tinta: #242424;       /* grafite da AgênciaBR */
  --tinta-2: #5e574f;     /* texto secundário (6,5:1 no fundo) */
  --brasa: #f37e00;       /* laranja da AgênciaBR */
  --brasa-viva: #ff5a00;
  --brasa-clara: #ffb35c;
  --brasa-texto: #a55908; /* o laranja que dá para ler */
  --brasa-fundo: #fdeedd;
  --humano: #a39b91;      /* a bolinha cinza */
  --ok: #2f7d4f;
  --erro: #b3261e;
  --erro-fundo: #fbeceb;
  --sombra: 0 1px 2px rgba(36, 36, 36, .05), 0 10px 28px -14px rgba(60, 40, 20, .22);
  --sombra-baixa: 0 1px 2px rgba(36, 36, 36, .06), 0 4px 12px -8px rgba(60, 40, 20, .18);
  --raio: 14px;
  --sair: cubic-bezier(.16, 1, .3, 1);
  color-scheme: light;
}

*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0;
  font-family: 'Poppins', system-ui, sans-serif;
  font-size: 15px;
  line-height: 1.6;
  color: var(--tinta);
  background: var(--chao);
  caret-color: var(--brasa-texto);
  -webkit-font-smoothing: antialiased;
}
::selection { background: #fcd6ad; color: var(--tinta); }
h1, h2, h3 { margin: 0; line-height: 1.2; font-weight: 600; letter-spacing: -0.015em; text-wrap: balance; }
p { margin: 0; }
a { color: var(--brasa-texto); text-underline-offset: 3px; text-decoration-thickness: 1px; }
a:hover { color: var(--tinta); }
b, strong { font-weight: 600; }
small { font-size: 13px; }
button { font: inherit; color: inherit; }
img, svg { display: block; }
.hidden { display: none !important; }
.num { font-variant-numeric: tabular-nums; }
:focus-visible { outline: 2px solid var(--brasa-texto); outline-offset: 2px; border-radius: 6px; }

* { scrollbar-width: thin; scrollbar-color: var(--linha-forte) transparent; }
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-thumb { background: var(--linha-forte); border-radius: 10px; border: 3px solid transparent; background-clip: padding-box; }

.ico { width: 22px; height: 22px; fill: none; stroke: currentColor; stroke-width: 1.75; stroke-linecap: round; stroke-linejoin: round; flex: none; }
.ico.sm { width: 18px; height: 18px; }

/* ---------- A brasa ---------- */
.dot {
  display: inline-block;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background-color: var(--humano);
  flex: none;
  transition: background-color .45s var(--sair), box-shadow .45s var(--sair);
}
.dot.ia, .brasa {
  background-color: var(--brasa);
  box-shadow: inset 1px 1px 2px rgba(255, 205, 150, .95), inset -1px -1px 2px rgba(214, 70, 0, .55), 0 0 0 3px rgba(243, 126, 0, .16), 0 0 10px 1px rgba(255, 90, 0, .38);
  transition: background-color .45s var(--sair), box-shadow .45s var(--sair);
}
/* Respira só onde a IA está atendendo ao vivo: a conversa aberta */
.who-pill.ia .dot.ia { animation: brasa 2.8s ease-in-out infinite; }
.dot.ok { background: var(--ok); }
.brasa { display: inline-block; width: 14px; height: 14px; border-radius: 50%; flex: none; }
.brasa.sm { width: 9px; height: 9px; }
.brasa.off { background-color: var(--humano); box-shadow: none; animation: none; }
@keyframes brasa {
  50% { box-shadow: inset 1px 1px 2px rgba(255, 205, 150, .95), inset -1px -1px 2px rgba(214, 70, 0, .55), 0 0 0 5px rgba(243, 126, 0, .08), 0 0 16px 3px rgba(255, 90, 0, .5); }
}

/* ---------- Marca ---------- */
.mark {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  font-weight: 700;
  font-size: 18px;
  letter-spacing: -0.01em;
  color: var(--tinta);
  text-decoration: none;
}
/* Na marca, a brasa vira o balão da logo: a fala acesa (e apagada quando o agente está desligado) */
.mark .brasa { position: relative; }
.mark .brasa::after {
  content: '';
  position: absolute;
  left: -2px;
  bottom: -3px;
  width: 7px;
  height: 7px;
  background-color: inherit;
  clip-path: polygon(0 100%, 35% 0, 100% 45%);
  transition: background-color .45s var(--sair);
}
.mark b { color: var(--brasa-texto); font-weight: 700; }
.mark:hover { color: var(--tinta); }

/* ---------- Botões ---------- */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  min-height: 42px;
  padding: 9px 20px;
  border-radius: 999px;
  border: 1px solid transparent;
  font-weight: 500;
  font-size: 14.5px;
  line-height: 1.2;
  text-decoration: none;
  cursor: pointer;
  transition: background-color .2s var(--sair), border-color .2s var(--sair), box-shadow .2s var(--sair), transform .2s var(--sair);
}
.btn:active { transform: translateY(1px); }
.btn:disabled { opacity: .5; cursor: default; transform: none; }
.btn-primary { background: var(--tinta); color: #fff; }
.btn-primary:hover { background: #3b3835; color: #fff; }
.btn-brasa { background: var(--brasa); color: var(--tinta); }
.btn-brasa:hover { background: #ff8a14; color: var(--tinta); }
.btn-ghost { background: transparent; border-color: var(--linha-forte); color: var(--tinta); }
.btn-ghost:hover { background: var(--folha); border-color: var(--tinta-2); color: var(--tinta); }
.btn-danger { background: transparent; border-color: rgba(179, 38, 30, .35); color: var(--erro); }
.btn-danger:hover { background: var(--erro-fundo); color: var(--erro); }
.btn-small { min-height: 36px; padding: 6px 14px; font-size: 13.5px; }

/* ---------- Formulários ---------- */
label { display: block; margin: 20px 0 6px; font-weight: 500; font-size: 14px; }
.hint { display: block; font-weight: 400; font-size: 13px; color: var(--tinta-2); margin-top: 2px; }
input, textarea, select {
  width: 100%;
  font: inherit;
  font-size: 15px;
  color: var(--tinta);
  background: var(--folha);
  border: 1px solid var(--linha-forte);
  border-radius: 12px;
  padding: 11px 14px;
  transition: border-color .2s, box-shadow .2s;
}
textarea { min-height: 92px; resize: vertical; line-height: 1.55; }
input::placeholder, textarea::placeholder { color: #6b6359; }
input:focus, textarea:focus, select:focus { outline: none; border-color: var(--brasa); box-shadow: 0 0 0 4px rgba(243, 126, 0, .16); }
input[type='checkbox'], input[type='radio'] { width: 18px; height: 18px; padding: 0; margin: 3px 0 0; accent-color: var(--brasa-texto); flex: none; }
.checkline { display: flex; gap: 12px; align-items: flex-start; font-weight: 400; font-size: 14px; margin: 16px 0 0; }
.err { color: var(--erro); font-size: 14px; margin-top: 12px; }
.err:empty, .ok-msg:empty { display: none; }
.ok-msg { color: var(--ok); font-size: 14px; margin-top: 12px; }
.actions { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 24px; }

/* =========================================================
   PAINEL
   ========================================================= */
.shell { min-height: 100dvh; }

/* Barra do topo (celular) / cabeça da lateral (computador) */
.bar {
  position: sticky;
  top: 0;
  z-index: 20;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 16px;
  background: rgba(248, 245, 240, .9);
  backdrop-filter: blur(14px);
  -webkit-backdrop-filter: blur(14px);
  border-bottom: 1px solid var(--linha);
}
.bar .company { display: none; }

/* O interruptor geral da IA */
.switch {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 6px 14px 6px 6px;
  border-radius: 999px;
  border: 1px solid var(--linha-forte);
  background: var(--folha);
  font-size: 13.5px;
  font-weight: 500;
  cursor: pointer;
  transition: border-color .2s, background-color .2s;
}
.switch .track {
  position: relative;
  width: 38px;
  height: 22px;
  border-radius: 999px;
  background: var(--linha-forte);
  transition: background-color .3s var(--sair);
}
.switch .knob {
  position: absolute;
  top: 3px;
  left: 3px;
  width: 16px;
  height: 16px;
  border-radius: 50%;
  background: #fff;
  box-shadow: 0 1px 3px rgba(0, 0, 0, .2);
  transition: transform .35s var(--sair);
}
.switch[aria-pressed='true'] { border-color: rgba(243, 126, 0, .45); background: var(--brasa-fundo); }
.switch[aria-pressed='true'] .track { background: var(--brasa); }
.switch[aria-pressed='true'] .knob { transform: translateX(16px); }
.switch:hover { border-color: var(--tinta-2); }

/* Navegação: barra de baixo no celular */
.nav {
  position: fixed;
  left: 0;
  right: 0;
  bottom: 0;
  z-index: 20;
  display: flex;
  padding: 6px 4px calc(6px + env(safe-area-inset-bottom));
  background: rgba(248, 245, 240, .94);
  backdrop-filter: blur(14px);
  -webkit-backdrop-filter: blur(14px);
  border-top: 1px solid var(--linha);
}
.tab {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 3px;
  padding: 4px 2px;
  border: 0;
  background: none;
  color: var(--tinta-2);
  font-size: 11.5px;
  font-weight: 500;
  cursor: pointer;
}
.tab .ico-wrap { display: grid; place-items: center; width: 52px; height: 30px; border-radius: 999px; transition: background-color .25s var(--sair); }
.tab[aria-selected='true'] { color: var(--tinta); font-weight: 600; }
.tab[aria-selected='true'] .ico-wrap { background: var(--areia); color: var(--brasa-texto); }
.tab .long { display: none; }

.main { padding-bottom: calc(84px + env(safe-area-inset-bottom)); }
.foot { display: none; }
.pane-foot { padding: 32px 20px 8px; text-align: center; font-size: 13px; color: var(--tinta-2); }
.pane-foot a, .foot a { color: var(--tinta); font-weight: 500; white-space: nowrap; }

/* ---------- Saudação ---------- */
.greet { padding: 22px 20px 14px; }
.greet h1 { font-size: 26px; font-weight: 600; letter-spacing: -0.02em; }
.greet h1 span { color: var(--tinta-2); font-weight: 500; }
.greet .say { margin-top: 6px; font-size: 15.5px; color: var(--tinta); max-width: 60ch; }
.greet .say .hot { color: var(--brasa-texto); font-weight: 600; }
.status-row { display: flex; flex-wrap: wrap; align-items: center; gap: 10px 18px; margin-top: 14px; font-size: 13.5px; color: var(--tinta-2); }
.status-row .item { display: inline-flex; align-items: center; gap: 8px; }
.status-row .btn-link { border: 0; background: none; padding: 0; color: var(--brasa-texto); font-weight: 600; text-decoration: underline; text-underline-offset: 3px; cursor: pointer; }
.meter { display: inline-flex; align-items: center; gap: 10px; }
.meter .track { position: relative; width: 96px; height: 6px; border-radius: 99px; background: var(--areia); overflow: hidden; }
.meter .track i { position: absolute; inset: 0 auto 0 0; border-radius: 99px; background: var(--tinta); transition: width .6s var(--sair); }
.meter.low .track i { background: var(--brasa); }
.meter.zero { color: var(--erro); }
.limit {
  margin: 4px 20px 10px;
  padding: 12px 16px;
  border-radius: 12px;
  background: var(--erro-fundo);
  color: var(--erro);
  font-size: 14px;
}
.limit a { color: var(--erro); font-weight: 600; }

/* ---------- Primeiros passos ---------- */
.setup { margin: 6px 20px 14px; padding: 6px; border-radius: var(--raio); background: var(--folha); box-shadow: var(--sombra-baixa); }
.setup h2 { font-size: 15px; padding: 12px 12px 4px; }
.setup ol { list-style: none; margin: 0; padding: 0; }
.step {
  display: grid;
  grid-template-columns: 30px 1fr auto;
  align-items: center;
  gap: 12px;
  width: 100%;
  padding: 12px;
  border: 0;
  border-radius: 10px;
  background: none;
  text-align: left;
  color: inherit;
  text-decoration: none;
  cursor: pointer;
}
.step:hover { background: var(--chao); color: inherit; }
.step .n { display: grid; place-items: center; width: 28px; height: 28px; border-radius: 50%; border: 1.5px solid var(--linha-forte); font-size: 13px; font-weight: 600; color: var(--tinta-2); }
.step b { display: block; font-size: 14.5px; }
.step small { display: block; color: var(--tinta-2); }
.step .go { color: var(--tinta-2); }
.step.done .n { border-color: var(--ok); background: var(--ok); color: #fff; }
.step.done b { color: var(--tinta-2); text-decoration: line-through; text-decoration-color: var(--linha-forte); }

/* ---------- Caixa de conversas ---------- */
.filters { display: flex; gap: 5px; padding: 4px 14px 10px; overflow-x: auto; scrollbar-width: none; }
.filters::-webkit-scrollbar { display: none; }
.filters::after { content: ''; flex: 0 0 10px; }
.filter {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  flex: none;
  padding: 6px 10px;
  border-radius: 999px;
  border: 1px solid var(--linha-forte);
  background: transparent;
  font-size: 13px;
  font-weight: 500;
  color: var(--tinta-2);
  cursor: pointer;
  transition: background-color .2s, color .2s, border-color .2s;
}
.filter .n { font-variant-numeric: tabular-nums; color: var(--tinta-2); font-weight: 500; }
.filter:hover { border-color: var(--tinta-2); color: var(--tinta); }
.filter[aria-pressed='true'] { background: var(--tinta); border-color: var(--tinta); color: #fff; }
.filter[aria-pressed='true'] .n { color: rgba(255, 255, 255, .75); }

.convs { list-style: none; margin: 0; padding: 0 10px 10px; }
.convs .empty { padding: 28px 14px; color: var(--tinta-2); font-size: 14.5px; text-align: center; }
.conv {
  display: grid;
  grid-template-columns: 12px minmax(0, 1fr) auto;
  grid-template-areas: 'dot name time' '. snip snip' '. state state';
  column-gap: 12px;
  row-gap: 1px;
  align-items: center;
  width: 100%;
  padding: 12px 12px;
  border: 0;
  border-radius: 12px;
  background: none;
  text-align: left;
  cursor: pointer;
  transition: background-color .2s var(--sair), box-shadow .2s var(--sair);
}
.conv:hover { background: rgba(255, 255, 255, .7); }
.conv[aria-current='true'] { background: var(--folha); box-shadow: var(--sombra-baixa); }
.conv .dot { grid-area: dot; }
.conv .name { grid-area: name; font-weight: 600; font-size: 14.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv .tel { font-weight: 400; color: var(--tinta-2); font-size: 13px; font-variant-numeric: tabular-nums; }
.conv time { grid-area: time; font-size: 12.5px; color: var(--tinta-2); font-variant-numeric: tabular-nums; }
.conv .snippet { grid-area: snip; font-size: 13.5px; color: var(--tinta-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv .state { grid-area: state; font-size: 12.5px; font-weight: 500; color: var(--tinta-2); margin-top: 2px; }
.conv[data-status='ia'] .state { color: var(--brasa-texto); }

/* ---------- Conversa aberta ---------- */
.chat { display: none; }
.chat-empty { display: none; }
.pane-conversas.chat-open .greet,
.pane-conversas.chat-open .setup,
.pane-conversas.chat-open .limit,
.pane-conversas.chat-open .list { display: none; }
.pane-conversas.chat-open .chat { display: flex; flex-direction: column; }
.chat-head {
  position: sticky;
  top: 57px;
  z-index: 5;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  grid-template-areas: 'back title' 'ctrl ctrl';
  align-items: center;
  gap: 10px 12px;
  padding: 12px 16px;
  background: var(--chao);
  border-bottom: 1px solid var(--linha);
}
.back { grid-area: back; display: grid; place-items: center; width: 38px; height: 38px; border-radius: 50%; border: 1px solid var(--linha-forte); background: var(--folha); cursor: pointer; }
.chat-title { grid-area: title; min-width: 0; }
.chat-title b { display: block; font-size: 16px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.chat-title span { font-size: 13px; color: var(--tinta-2); font-variant-numeric: tabular-nums; }
.chat-ctrl { grid-area: ctrl; display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.who-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 6px 12px 6px 10px;
  border-radius: 999px;
  background: var(--areia);
  color: var(--tinta-2);
  font-size: 13px;
  font-weight: 600;
  white-space: nowrap;
  transition: background-color .45s var(--sair), color .45s var(--sair);
}
.who-pill.ia { background: var(--brasa-fundo); color: var(--brasa-texto); }
.chat-why { padding: 10px 16px 0; font-size: 13.5px; color: var(--tinta-2); }

.messages { display: flex; flex-direction: column; gap: 18px; padding: 20px 16px 8px; }
.msg { max-width: 100%; }
.msg p { white-space: pre-wrap; overflow-wrap: anywhere; }
.msg .meta { display: flex; align-items: center; gap: 8px; font-size: 12.5px; color: var(--tinta-2); margin-bottom: 4px; }
.msg .meta b { font-weight: 600; }
.msg .meta .dot { width: 9px; height: 9px; }
.msg.in { align-self: flex-end; max-width: 84%; }
.msg.in p { background: var(--areia); padding: 10px 15px; border-radius: 20px 20px 6px 20px; }
.msg.in .meta { justify-content: flex-end; margin: 4px 6px 0; }
.msg.ia, .msg.humano { max-width: 92%; }
.msg.ia .meta b { color: var(--brasa-texto); }
.msg.ia p, .msg.humano p { padding-left: 17px; font-size: 15px; line-height: 1.65; }
.msg.ia .brasa { animation: none; box-shadow: 0 0 0 3px rgba(243, 126, 0, .14); }
.msg.sistema { align-self: center; max-width: 90%; font-size: 13px; color: var(--tinta-2); text-align: center; padding: 6px 14px; border-radius: 999px; border: 1px dashed var(--linha-forte); }
.chat-foot { margin: 8px 16px 0; padding: 12px 14px; border-radius: 12px; background: var(--folha); font-size: 13px; color: var(--tinta-2); box-shadow: var(--sombra-baixa); }

/* ---------- Seções de ajuste (saber, quando, whatsapp, conta) ---------- */
.panel { padding: 22px 20px 8px; max-width: 760px; }
.panel > h1 { font-size: 24px; letter-spacing: -0.02em; }
.panel > .intro { margin-top: 6px; color: var(--tinta-2); max-width: 62ch; }
.block { margin-top: 30px; padding-top: 26px; border-top: 1px solid var(--linha); }
.block h2 { font-size: 17px; }
.block > p { margin-top: 6px; color: var(--tinta-2); max-width: 62ch; }
.block > p b { color: var(--tinta); }
.sheet { margin-top: 18px; padding: 4px 20px 22px; border-radius: var(--raio); background: var(--folha); box-shadow: var(--sombra-baixa); }

/* Arquivos */
.drop {
  position: relative;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  margin: 18px 0 0;
  padding: 28px 18px;
  border: 1.5px dashed var(--linha-forte);
  border-radius: 18px;
  background: rgba(255, 255, 255, .55);
  text-align: center;
  font-weight: 500;
  cursor: pointer;
  transition: border-color .2s, background-color .2s;
}
.drop .ico { width: 28px; height: 28px; color: var(--brasa-texto); }
.drop:hover, .drop.over { border-color: var(--brasa); background: var(--brasa-fundo); }
.drop input { position: absolute; width: 1px; height: 1px; opacity: 0; pointer-events: none; }
.drop:focus-within { border-color: var(--brasa); box-shadow: 0 0 0 4px rgba(243, 126, 0, .16); }
.drop.busy { pointer-events: none; opacity: .7; }
.files { list-style: none; margin: 16px 0 0; padding: 0; }
.file {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  grid-template-areas: 'kind name del' 'peek peek peek';
  align-items: center;
  gap: 4px 12px;
  padding: 14px 0;
  border-bottom: 1px solid var(--linha);
}
.file .kind { grid-area: kind; padding: 3px 9px; border-radius: 8px; background: var(--areia); font-size: 11.5px; font-weight: 600; letter-spacing: .03em; text-transform: uppercase; color: var(--tinta-2); }
.file .name { grid-area: name; min-width: 0; }
.file .name b { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 14.5px; }
.file .name small { color: var(--tinta-2); }
.file .btn { grid-area: del; }
.file details { grid-area: peek; font-size: 13.5px; }
.file summary { cursor: pointer; color: var(--brasa-texto); font-weight: 500; width: max-content; }
.file details p { margin-top: 8px; padding: 12px 14px; border-radius: 12px; background: var(--chao); color: var(--tinta-2); white-space: pre-wrap; }

/* Quando responde: duas escolhas */
.choices { display: grid; gap: 10px; margin-top: 18px; }
.choice {
  display: flex;
  gap: 14px;
  align-items: flex-start;
  margin: 0;
  padding: 16px 18px;
  border-radius: var(--raio);
  border: 1.5px solid var(--linha);
  background: var(--folha);
  font-weight: 400;
  cursor: pointer;
  transition: border-color .2s, box-shadow .2s;
}
.choice b { display: block; font-size: 15px; margin-bottom: 2px; }
.choice .says { display: block; color: var(--tinta-2); font-size: 14px; }
.choice:hover { border-color: var(--linha-forte); }
.choice:has(input:checked) { border-color: var(--brasa); box-shadow: 0 0 0 4px rgba(243, 126, 0, .12); }

/* WhatsApp */
.wa-state { display: flex; align-items: center; gap: 14px; margin-top: 20px; padding: 16px 18px; border-radius: var(--raio); background: var(--folha); box-shadow: var(--sombra-baixa); }
.wa-state b { display: block; }
.wa-state small { color: var(--tinta-2); font-variant-numeric: tabular-nums; }
.howto { margin: 18px 0 0; padding-left: 22px; color: var(--tinta-2); }
.howto li { margin: 5px 0; padding-left: 4px; }
.howto b { color: var(--tinta); }
.qr { margin-top: 18px; display: inline-block; padding: 14px; border-radius: 18px; background: #fff; box-shadow: var(--sombra); }
.qr img { width: 240px; height: 240px; image-rendering: pixelated; }

/* Conta */
.facts { margin: 18px 0 0; display: grid; gap: 14px; }
.facts div { display: grid; gap: 2px; }
.facts dt { font-size: 13px; color: var(--tinta-2); }
.facts dd { margin: 0; font-weight: 500; }
details.danger { margin-top: 30px; padding-top: 24px; border-top: 1px solid var(--linha); }
details.danger summary { cursor: pointer; color: var(--erro); font-weight: 500; width: max-content; }
details.danger p { margin-top: 10px; color: var(--tinta-2); }

/* Treino de agente: aviso do rascunho, marca de pré-preenchido, Agente vendedor */
.notice { display: flex; gap: 10px; align-items: flex-start; margin-top: 16px; padding: 12px 16px; border-radius: 12px; background: var(--brasa-fundo); color: var(--tinta); font-size: 14px; max-width: 62ch; }
.notice .brasa { margin-top: 6px; }
.tag { display: inline-block; margin-left: 4px; padding: 1px 8px; border-radius: 999px; background: var(--brasa-fundo); color: var(--brasa-texto); font-size: 11.5px; font-weight: 600; vertical-align: 1px; }
.seller { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 14px 18px; align-items: start; padding: 18px 20px 20px; }
.seller h2 { font-size: 16px; }
.seller p { margin-top: 6px; font-size: 14px; color: var(--tinta-2); }
.seller p b { color: var(--tinta); }
.seller .hint { margin-top: 8px; }
@media (max-width: 520px) {
  .seller { grid-template-columns: 1fr; }
  .seller .switch { justify-self: start; }
}

/* ---------- Começar: o WhatsApp primeiro, e o agente se treinando ---------- */
.onboard { max-width: 560px; }
.consent { margin-top: 18px; }
.consent b { display: block; font-size: 15px; }
.consent .hint { margin-top: 4px; }
.live { margin-top: 22px; display: grid; gap: 16px; }
.qr-wrap { display: grid; justify-items: center; }
.qr-wrap .howto { justify-self: stretch; }
.progress-sheet { margin-top: 0; padding: 20px 20px 18px; }
.progress-top { display: flex; justify-content: space-between; align-items: baseline; font-size: 13px; color: var(--tinta-2); }
.progress-top b { font-size: 22px; color: var(--tinta); font-weight: 600; letter-spacing: -0.02em; }
.progress-track { position: relative; height: 8px; margin-top: 8px; border-radius: 99px; background: var(--areia); overflow: hidden; }
.progress-track i { position: absolute; inset: 0 auto 0 0; width: 0; border-radius: 99px; background: var(--tinta); transition: width .9s var(--sair); }
.livesteps { list-style: none; margin: 20px 0 0; padding: 0; display: grid; gap: 16px; }
.livesteps li { display: grid; grid-template-columns: 22px minmax(0, 1fr); gap: 12px; align-items: start; }
.livesteps b { display: block; font-size: 14.5px; transition: color .45s var(--sair); }
.livesteps small { display: block; color: var(--tinta-2); }
.mark-step {
  justify-self: center;
  width: 18px;
  height: 18px;
  margin-top: 2px;
  border-radius: 50%;
  border: 1.5px solid var(--linha-forte);
  background-color: transparent;
  transition: background-color .45s var(--sair), border-color .45s var(--sair), box-shadow .45s var(--sair);
}
.livesteps .wait b { color: var(--tinta-2); font-weight: 500; }
.livesteps .now .mark-step {
  width: 12px;
  height: 12px;
  margin-top: 5px;
  border-color: transparent;
  background-color: var(--brasa);
  box-shadow: inset 1px 1px 2px rgba(255, 205, 150, .95), inset -1px -1px 2px rgba(214, 70, 0, .55), 0 0 0 3px rgba(243, 126, 0, .16), 0 0 10px 1px rgba(255, 90, 0, .38);
  animation: brasa 2.8s ease-in-out infinite;
}
.livesteps .done .mark-step {
  border-color: var(--tinta);
  background: var(--tinta) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='m6.5 12.5 3.5 3.5 7.5-8' fill='none' stroke='white' stroke-width='2.6' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E") center / 14px no-repeat;
}
.livesteps .skip .mark-step { border-style: dashed; }
.livesteps .skip b { color: var(--tinta-2); font-weight: 500; }
.finish { display: grid; gap: 16px; justify-items: start; padding: 20px; border-radius: var(--raio); background: var(--folha); box-shadow: var(--sombra-baixa); }
.finish p { font-size: 15.5px; }

/* Movimento: a brasa respira; o resto chega quieto */
.pane { animation: entra .45s var(--sair) both; }
@keyframes entra { from { opacity: 0; transform: translateY(6px); } }

/* ---------- Tablet ---------- */
@media (min-width: 720px) {
  .greet { padding: 30px 28px 16px; }
  .greet h1 { font-size: 30px; }
  .filters { padding: 4px 24px 12px; }
  .convs { padding: 0 18px 14px; }
  .panel { padding: 30px 28px 8px; }
  .setup { margin: 6px 28px 16px; }
  .limit { margin: 4px 28px 12px; }
  .chat-head { grid-template-columns: auto minmax(0, 1fr) auto; grid-template-areas: 'back title ctrl'; padding: 12px 24px; }
  .messages { padding: 24px 24px 8px; }
  .chat-why { padding: 12px 24px 0; }
  .chat-foot { margin: 8px 24px 0; }
}

/* ---------- Computador: lateral + caixa de conversas ---------- */
@media (min-width: 1024px) {
  .shell {
    display: grid;
    grid-template-columns: 264px minmax(0, 1fr);
    grid-template-rows: auto 1fr auto;
    grid-template-areas: 'bar main' 'nav main' 'foot main';
    height: 100dvh;
    overflow: hidden;
  }
  .shell::before { content: ''; grid-column: 1; grid-row: 1 / -1; background: var(--lado); border-right: 1px solid var(--linha); }
  .bar {
    grid-area: bar;
    position: static;
    flex-direction: column;
    align-items: flex-start;
    gap: 6px;
    padding: 24px 20px 18px;
    background: none;
    backdrop-filter: none;
    -webkit-backdrop-filter: none;
    border: 0;
  }
  .bar .company { display: block; font-size: 13.5px; color: var(--tinta-2); padding-left: 24px; margin-top: -4px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 100%; }
  .bar .switch { margin-top: 14px; }
  .nav {
    grid-area: nav;
    position: static;
    flex-direction: column;
    gap: 2px;
    padding: 6px 12px;
    background: none;
    backdrop-filter: none;
    -webkit-backdrop-filter: none;
    border: 0;
  }
  .tab { flex: none; flex-direction: row; gap: 12px; padding: 9px 12px; border-radius: 10px; font-size: 14px; text-align: left; }
  .tab .ico-wrap { width: auto; height: auto; }
  .tab[aria-selected='true'] .ico-wrap { background: none; }
  .tab .long { display: inline; }
  .tab .short { display: none; }
  .tab:hover { background: rgba(255, 255, 255, .55); color: var(--tinta); }
  .tab[aria-selected='true'] { background: var(--folha); box-shadow: var(--sombra-baixa); }
  .main { grid-area: main; height: 100dvh; overflow: auto; padding-bottom: 0; }
  .foot { display: block; grid-area: foot; padding: 18px 20px 22px; font-size: 13px; color: var(--tinta-2); }
  .pane-foot { display: none; }

  .pane-conversas { height: 100%; display: flex; flex-direction: column; }
  .greet { padding: 30px 32px 16px; }
  .setup { margin: 4px 32px 16px; max-width: 760px; }
  .limit { margin: 4px 32px 12px; }
  .inbox { flex: 1; min-height: 0; display: grid; grid-template-columns: clamp(340px, 28vw, 400px) minmax(0, 1fr); border-top: 1px solid var(--linha); }
  .list { display: flex; flex-direction: column; min-height: 0; border-right: 1px solid var(--linha); padding-top: 14px; }
  .convs { flex: 1; overflow: auto; }
  .filters { padding: 0 18px 12px; gap: 5px; }
  .filter { padding: 5px 10px; font-size: 12.5px; gap: 6px; }
  .chat { display: flex; flex-direction: column; min-height: 0; background: rgba(255, 255, 255, .4); }
  .pane-conversas.chat-open .greet,
  .pane-conversas.chat-open .setup,
  .pane-conversas.chat-open .limit { display: block; }
  .pane-conversas.chat-open .list { display: flex; }
  .chat-empty { display: grid; place-items: center; align-content: center; gap: 14px; flex: 1; padding: 40px; color: var(--tinta-2); text-align: center; }
  .chat-empty p { max-width: 34ch; }
  .chat-head { position: static; padding: 14px 28px; background: none; backdrop-filter: none; -webkit-backdrop-filter: none; grid-template-columns: minmax(0, 1fr) auto; grid-template-areas: 'title ctrl'; }
  .back { display: none; }
  .messages { flex: 1; overflow: auto; padding: 26px 28px 12px; }
  .msg.ia, .msg.humano, .msg.sistema { align-self: center; width: 100%; max-width: 720px; }
  .msg.sistema { width: auto; }
  .msg.in { margin-right: max(0px, calc((100% - 720px) / 2)); max-width: min(84%, 560px); }
  .chat-why { padding: 12px 28px 0; }
  .chat-foot { margin: 6px auto 18px; width: calc(100% - 56px); max-width: 720px; }
  .panel { padding: 36px 40px 40px; }
}

/* =========================================================
   PÁGINAS PÚBLICAS
   ========================================================= */
.wrap { max-width: 1120px; margin: 0 auto; padding: 0 20px; }
.top { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 18px 0; }
.top nav { display: flex; align-items: center; gap: 8px; }
.top nav .link { color: var(--tinta); text-decoration: none; font-weight: 500; font-size: 14.5px; padding: 8px 10px; }
.top nav .link:hover { color: var(--brasa-texto); }

.hero { isolation: isolate; display: grid; gap: 40px; padding: 28px 0 56px; align-items: center; }
.hero h1 { font-size: clamp(34px, 7vw, 58px); line-height: 1.06; letter-spacing: -0.035em; font-weight: 600; max-width: 13ch; }
.hero h1 em { font-style: normal; color: var(--brasa-texto); }
.hero .lead { margin-top: 18px; font-size: 17px; color: var(--tinta-2); max-width: 46ch; }
.hero .cta { display: flex; flex-wrap: wrap; align-items: center; gap: 14px 18px; margin-top: 28px; }
.hero .cta .btn { min-height: 50px; padding: 12px 28px; font-size: 16px; }
.hero .cta small { color: var(--tinta-2); }

/* A conversa de exemplo: o produto trabalhando */
.demo { position: relative; margin: 0; padding: 20px 20px 18px; border-radius: 24px; background: var(--folha); box-shadow: var(--sombra); }
/* a luz da brasa: a conversa está acesa */
.demo::before { content: ''; position: absolute; z-index: -1; inset: -48px -32px -24px; border-radius: 50%; background: radial-gradient(closest-side, rgba(243, 126, 0, .2), rgba(255, 90, 0, .06) 60%, transparent); pointer-events: none; }
.demo-head { display: flex; flex-wrap: wrap; align-items: center; gap: 4px 12px; padding-bottom: 14px; margin-bottom: 18px; border-bottom: 1px solid var(--linha); }
.demo-head b { display: block; font-size: 14.5px; }
.demo-head small { color: var(--tinta-2); font-variant-numeric: tabular-nums; }
.demo-head .who-pill { margin-left: auto; }
.demo .messages { padding: 0; gap: 16px; }
.demo .msg.ia p, .demo .msg.in p { font-size: 14.5px; }
.typing { display: inline-flex; gap: 4px; padding: 4px 0 0 17px; }
.typing i { width: 6px; height: 6px; border-radius: 50%; background: var(--brasa); opacity: .35; animation: digita 1.4s ease-in-out infinite; }
.typing i:nth-child(2) { animation-delay: .18s; }
.typing i:nth-child(3) { animation-delay: .36s; }
@keyframes digita { 30% { opacity: 1; transform: translateY(-2px); } }
.demo-note { margin-top: 16px; padding-top: 12px; border-top: 1px solid var(--linha); font-size: 12.5px; color: var(--tinta-2); }

.section { padding: 56px 0; border-top: 1px solid var(--linha); }
.section > h2 { font-size: clamp(24px, 4vw, 32px); letter-spacing: -0.025em; max-width: 22ch; }
.steps { list-style: none; margin: 28px 0 0; padding: 0; display: grid; gap: 28px; counter-reset: passo; }
.steps li { counter-increment: passo; display: grid; grid-template-columns: 44px 1fr; align-content: start; gap: 4px 16px; }
.steps li::before { content: counter(passo); grid-row: 1 / span 2; align-self: start; display: grid; place-items: center; width: 40px; height: 40px; border-radius: 50%; background: var(--tinta); color: #fff; font-weight: 600; }
.steps li:last-child::before { background: var(--brasa); color: var(--tinta); }
.steps h3 { font-size: 17px; padding-top: 9px; }
.steps p { color: var(--tinta-2); }
.duo { display: grid; gap: 36px; margin-top: 28px; }
.duo h3 { font-size: 17px; }
.list-check { list-style: none; margin: 14px 0 0; padding: 0; }
.list-check li { display: flex; gap: 12px; padding: 11px 0; border-bottom: 1px solid var(--linha); }
.list-check li .ico { width: 20px; height: 20px; margin-top: 2px; }
.list-check.yes .ico { color: var(--brasa-texto); }
.list-check.no .ico { color: var(--tinta-2); }
.note { margin-top: 36px; padding: 16px 18px; border-radius: var(--raio); background: var(--areia); font-size: 14px; color: var(--tinta-2); max-width: 72ch; }
.closing { padding: 64px 0 40px; text-align: center; border-top: 1px solid var(--linha); }
.closing h2 { font-size: clamp(24px, 4vw, 34px); letter-spacing: -0.025em; }
.closing p { margin-top: 8px; color: var(--tinta-2); }
.closing .btn { margin-top: 22px; min-height: 50px; padding: 12px 28px; font-size: 16px; }
.site-foot { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 10px 24px; padding: 28px 0 36px; border-top: 1px solid var(--linha); font-size: 13.5px; color: var(--tinta-2); }
.site-foot a { color: var(--tinta-2); }
.site-foot a:hover { color: var(--tinta); }
.site-foot .made a { color: var(--tinta); font-weight: 500; }
.site-foot nav { display: flex; gap: 18px; }

@media (min-width: 900px) {
  .hero { grid-template-columns: 1.05fr .95fr; gap: 56px; padding: 48px 0 80px; }
  .steps { grid-template-columns: repeat(3, 1fr); gap: 32px; }
  .duo { grid-template-columns: 1fr 1fr; gap: 56px; }
  .section { padding: 72px 0; }
}

/* Entrar e cadastro */
.auth { max-width: 480px; margin: 0 auto; padding: 0 20px; }
.auth main { padding: 20px 0 24px; }
.auth h1 { font-size: 28px; letter-spacing: -0.025em; }
.auth main > p { margin-top: 8px; color: var(--tinta-2); }
.auth .sheet { padding: 6px 22px 24px; }
.auth .actions .btn { width: 100%; min-height: 48px; font-size: 15.5px; }
.auth .switch-link { margin-top: 18px; text-align: center; font-size: 14px; color: var(--tinta-2); }
.auth .site-foot { justify-content: center; text-align: center; }

/* Textos legais */
.legal { max-width: 70ch; padding: 24px 0 48px; }
.legal h1 { font-size: clamp(28px, 5vw, 36px); letter-spacing: -0.025em; margin-bottom: 18px; }
.legal h2 { font-size: 18px; margin: 32px 0 8px; }
.legal p, .legal li { color: #3d3833; margin-top: 10px; }
.legal ul { padding-left: 22px; }
.legal table { margin-top: 12px; }

/* 404 */
.lost { min-height: 70dvh; display: grid; place-content: center; justify-items: center; gap: 14px; text-align: center; }
.lost h1 { font-size: 28px; }
.lost p { color: var(--tinta-2); }

/* Admin */
.status { display: grid; gap: 12px; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); margin: 12px 0 20px; }
.card { padding: 20px 22px; border-radius: var(--raio); background: var(--folha); box-shadow: var(--sombra-baixa); }
.card h2 { font-size: 17px; margin-bottom: 8px; }
.stat small { display: block; color: var(--tinta-2); }
.stat b { display: block; font-size: 28px; font-weight: 600; letter-spacing: -0.02em; font-variant-numeric: tabular-nums; margin: 4px 0; }
.scroll-x { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: 14px; }
th { text-align: left; font-weight: 600; font-size: 12.5px; color: var(--tinta-2); padding: 10px 12px; border-bottom: 1px solid var(--linha-forte); white-space: nowrap; }
td { padding: 12px; border-bottom: 1px solid var(--linha); vertical-align: top; font-variant-numeric: tabular-nums; }
td small { color: var(--tinta-2); }
td .btn { margin: 2px 0; }

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
  .dot.ia, .brasa { animation: none; }
}